/* =====================================================
   SUPORTE.CSS – Central de Suporte J.A. Net
   Estilo coerente com identidade visual preto/amarelo
   ===================================================== */

/* Variáveis extras para a página de suporte */
:root {
  --color-yellow-light: #FFE066;
  --color-yellow-subtle: rgba(255, 209, 0, 0.08);
  --color-yellow-border: rgba(255, 209, 0, 0.25);
  --color-gray-extra-light: #FAFAFA;
  --color-form-border: #DDDDDD;
}

/* =====================================================
   BANNER DA PÁGINA DE SUPORTE
   ===================================================== */
.page-banner {
  background: linear-gradient(135deg, var(--color-black) 0%, var(--color-gray-dark) 100%);
  color: var(--color-white);
  padding: 4rem 0 3rem;
  text-align: center;
  position: relative;
  overflow: hidden;
}

.page-banner h1 {
  font-size: 2.5rem;
  font-weight: 700;
  margin-bottom: var(--spacing-sm);
  color: var(--color-white);
  text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3);
}

.page-banner p {
  font-size: 1.125rem;
  max-width: 600px;
  margin: 0 auto;
  color: var(--color-gray-medium);
  line-height: 1.6;
}

/* =====================================================
   OPÇÕES DE SUPORTE - CANAIS DE ATENDIMENTO
   ===================================================== */
.support-options {
  padding: var(--spacing-xxl) 0;
  background-color: var(--color-white);
}

.support-options .section-title {
  color: var(--color-black);
  margin-bottom: var(--spacing-sm);
}

.support-options .section-subtitle {
  color: var(--color-gray-dark);
  margin-bottom: var(--spacing-xxl);
}

.options-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
  gap: var(--spacing-xl);
}

.option-card {
  background: var(--color-white);
  border-radius: var(--border-radius-lg);
  padding: var(--spacing-xl);
  text-align: center;
  box-shadow: var(--shadow-sm);
  border-top: 4px solid var(--color-yellow);
  transition: all var(--transition-normal);
  display: flex;
  flex-direction: column;
  height: 100%;
}

.option-card:hover {
  transform: translateY(-8px);
  box-shadow: var(--shadow-lg);
  border-top-color: var(--color-yellow-light);
}

.option-icon {
  font-size: 2.5rem;
  color: var(--color-yellow);
  margin-bottom: var(--spacing-md);
  height: 60px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.option-card h2 {
  font-size: 1.5rem;
  font-weight: 600;
  margin-bottom: var(--spacing-sm);
  color: var(--color-black);
  font-family: 'Montserrat', sans-serif;
}

.option-card p {
  color: var(--color-gray-dark);
  margin-bottom: var(--spacing-lg);
  flex-grow: 1;
  line-height: 1.6;
}

.option-card .btn {
  width: 100%;
  justify-content: center;
  display: inline-flex;
  align-items: center;
  gap: var(--spacing-sm);
  margin-top: auto;
  font-family: 'Montserrat', sans-serif;
  font-weight: 500; /* Fonte mais forte */
}

/* Botão específico para chat */
.chat-toggle-btn {
  cursor: pointer;
}

/* =====================================================
   STATUS DO SERVIÇO
   ===================================================== */
.service-status {
  padding: var(--spacing-xxl) 0;
  background-color: var(--color-gray-extra-light);
}

.service-status .section-title {
  color: var(--color-black);
  margin-bottom: var(--spacing-sm);
}

.service-status .section-subtitle {
  color: var(--color-gray-dark);
  margin-bottom: var(--spacing-xxl);
}

.status-container {
  max-width: 800px;
  margin: 0 auto;
  background: var(--color-white);
  border-radius: var(--border-radius-lg);
  padding: var(--spacing-xl);
  box-shadow: var(--shadow-md);
  border: 1px solid var(--color-form-border);
}

.status-header {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  align-items: center;
  margin-bottom: var(--spacing-lg);
  padding-bottom: var(--spacing-md);
  border-bottom: 1px solid var(--color-gray-light);
}

.status-indicator {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  font-weight: 600;
  font-size: 1.1rem;
}

.status-indicator.online {
  color: var(--color-green);
}

.status-indicator.online i {
  color: var(--color-green);
}

.status-time {
  font-size: 0.9rem;
  color: var(--color-gray-dark);
  margin-top: var(--spacing-sm);
}

.status-time span {
  font-weight: 600;
  color: var(--color-black);
}

.status-items {
  margin-bottom: var(--spacing-lg);
}

.status-item {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: var(--spacing-md) 0;
  border-bottom: 1px solid var(--color-gray-light);
}

.status-item:last-child {
  border-bottom: none;
}

.status-name {
  font-weight: 600;
  color: var(--color-black);
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
}

.status-name::before {
  content: '';
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background-color: var(--color-green);
  display: inline-block;
}

.status-badge {
  padding: 0.35rem 0.75rem;
  border-radius: var(--border-radius-md);
  font-size: 0.875rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.status-badge.online {
  background-color: rgba(0, 200, 83, 0.1);
  color: var(--color-green);
  border: 1px solid rgba(0, 200, 83, 0.2);
}

.status-note {
  background-color: var(--color-yellow-subtle);
  border: 1px solid var(--color-yellow-border);
  border-radius: var(--border-radius-md);
  padding: var(--spacing-md);
  font-size: 0.95rem;
  color: var(--color-gray-dark);
  text-align: center;
}

/* =====================================================
   PERGUNTAS FREQUENTES (FAQ)
   ===================================================== */
.faq {
  padding: var(--spacing-xxl) 0;
  background-color: var(--color-white);
}

.faq .section-title {
  color: var(--color-black);
  margin-bottom: var(--spacing-sm);
}

.faq .section-subtitle {
  color: var(--color-gray-dark);
  margin-bottom: var(--spacing-xxl);
}

.faq-categories {
  display: flex;
  flex-wrap: wrap;
  gap: var(--spacing-sm);
  margin-bottom: var(--spacing-xl);
  justify-content: center;
}

.category-btn {
  background: var(--color-white);
  border: 2px solid var(--color-form-border);
  border-radius: var(--border-radius-md);
  padding: 0.75rem 1.5rem;
  font-family: 'Montserrat', sans-serif;
  font-size: 1rem;
  font-weight: 500; /* Fonte mais forte */
  cursor: pointer;
  transition: all var(--transition-fast);
  color: var(--color-gray-dark);
}

.category-btn:hover {
  border-color: var(--color-yellow);
  color: var(--color-black);
}

.category-btn.active {
  background-color: var(--color-yellow);
  border-color: var(--color-yellow);
  color: var(--color-black);
  font-weight: 600;
}

.faq-container {
  max-width: 800px;
  margin: 0 auto;
}

.faq-container.hidden {
  display: none;
}

.faq-item {
  background: var(--color-white);
  border: 1px solid var(--color-form-border);
  border-radius: var(--border-radius-lg);
  margin-bottom: var(--spacing-md);
  overflow: hidden;
  transition: all var(--transition-normal);
}

.faq-item:hover {
  border-color: var(--color-yellow);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);
}

.faq-question {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: var(--spacing-lg);
  cursor: pointer;
  transition: background-color var(--transition-fast);
}

.faq-question:hover {
  background-color: var(--color-gray-extra-light);
}

.faq-question h3 {
  margin: 0;
  font-size: 1.125rem;
  font-weight: 600; /* Fonte mais forte */
  color: var(--color-black);
  font-family: 'Montserrat', sans-serif;
  flex: 1;
}

.toggle-icon {
  font-size: 1.25rem;
  color: var(--color-gray-medium);
  transition: transform var(--transition-fast);
  margin-left: var(--spacing-sm);
}

.faq-item.active .toggle-icon {
  transform: rotate(180deg);
  color: var(--color-yellow);
}

.faq-answer {
  display: none;
  padding: 0 var(--spacing-lg) var(--spacing-lg);
  color: var(--color-gray-dark);
  line-height: 1.7;
}

.faq-item.active .faq-answer {
  display: block;
  animation: fadeIn 0.3s ease;
}

.faq-answer ul,
.faq-answer ol {
  padding-left: var(--spacing-lg);
  margin-bottom: var(--spacing-md);
}

.faq-answer li {
  margin-bottom: var(--spacing-sm);
  position: relative;
}

.faq-answer ul li::before {
  content: '•';
  color: var(--color-yellow);
  font-weight: bold;
  position: absolute;
  left: -1rem;
}

.faq-answer ol {
  counter-reset: item;
}

.faq-answer ol li {
  counter-increment: item;
}

.faq-answer ol li::before {
  content: counter(item) ".";
  color: var(--color-yellow);
  font-weight: bold;
  position: absolute;
  left: -1.5rem;
}

.faq-answer strong {
  color: var(--color-black);
  font-weight: 600;
}

@keyframes fadeIn {
  from { opacity: 0; }
  to { opacity: 1; }
}

/* =====================================================
   FORMULÁRIO DE CONTATO
   ===================================================== */
.contact-form {
  padding: var(--spacing-xxl) 0;
  background-color: var(--color-gray-extra-light);
}

.contact-form .section-title {
  color: var(--color-black);
  margin-bottom: var(--spacing-sm);
}

.contact-form .section-subtitle {
  color: var(--color-gray-dark);
  margin-bottom: var(--spacing-xxl);
}

.contact-form .form {
  max-width: 800px;
  margin: 0 auto;
  background: var(--color-white);
  border-radius: var(--border-radius-lg);
  padding: var(--spacing-xl);
  box-shadow: var(--shadow-md);
  border: 1px solid var(--color-form-border);
}

.form-row {
  display: flex;
  flex-wrap: wrap;
  gap: var(--spacing-lg);
  margin-bottom: var(--spacing-lg);
}

.form-group {
  flex: 1;
  min-width: 250px;
}

.form-group label {
  display: block;
  margin-bottom: var(--spacing-xs);
  font-weight: 600;
  color: var(--color-black);
  font-family: 'Montserrat', sans-serif;
  font-size: 0.95rem;
}

.form-control {
  width: 100%;
  padding: 0.875rem 1rem;
  border: 2px solid var(--color-form-border);
  border-radius: var(--border-radius-md);
  font-family: 'Open Sans', sans-serif;
  font-size: 1rem;
  color: var(--color-gray-dark);
  background-color: var(--color-white);
  transition: all var(--transition-fast);
}

.form-control:focus {
  outline: none;
  border-color: var(--color-yellow);
  box-shadow: 0 0 0 3px rgba(255, 209, 0, 0.15);
  background-color: var(--color-white);
}

.form-control::placeholder {
  color: var(--color-gray-medium);
}

textarea.form-control {
  resize: vertical;
  min-height: 120px;
}

select.form-control {
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='%23222222' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14L2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 1rem center;
  padding-right: 2.5rem;
}

/* Checkbox personalizado */
.form-check {
  margin: var(--spacing-xl) 0;
}

.checkbox-label {
  display: flex;
  align-items: flex-start;
  gap: var(--spacing-sm);
  cursor: pointer;
  font-size: 0.95rem;
  color: var(--color-gray-dark);
  line-height: 1.4;
}

.checkbox-label input[type="checkbox"] {
  margin-top: 0.25rem;
  flex-shrink: 0;
  width: 18px;
  height: 18px;
  accent-color: var(--color-yellow);
  cursor: pointer;
}

.checkbox-label a {
  color: var(--color-black);
  font-weight: 600;
  text-decoration: underline;
  text-decoration-thickness: 1px;
  text-underline-offset: 2px;
  transition: color var(--transition-fast);
}

.checkbox-label a:hover {
  color: var(--color-yellow);
}

/* Botão de envio */
.contact-form .btn-primary {
  width: 100%;
  justify-content: center;
  padding: 1rem 2rem;
  font-weight: 600; /* Fonte mais forte */
  font-size: 1.1rem;
  transition: all var(--transition-normal);
}

.contact-form .btn-primary:hover {
  transform: translateY(-2px);
  box-shadow: 0 6px 15px rgba(0, 0, 0, 0.15);
}

/* =====================================================
   RESPONSIVIDADE
   ===================================================== */
@media (max-width: 768px) {
  .page-banner {
    padding: 3rem 0 2rem;
  }
  
  .page-banner h1 {
    font-size: 2rem;
  }
  
  .page-banner p {
    font-size: 1rem;
    padding: 0 var(--spacing-md);
  }
  
  .options-grid {
    grid-template-columns: 1fr;
    gap: var(--spacing-lg);
  }
  
  .status-header {
    flex-direction: column;
    align-items: flex-start;
    gap: var(--spacing-sm);
  }
  
  .status-item {
    flex-direction: column;
    align-items: flex-start;
    gap: var(--spacing-sm);
  }
  
  .status-badge {
    align-self: flex-start;
  }
  
  .faq-categories {
    flex-direction: column;
    align-items: stretch;
  }
  
  .category-btn {
    width: 100%;
    text-align: center;
  }
  
  .faq-question h3 {
    font-size: 1rem;
  }
  
  .contact-form .form {
    padding: var(--spacing-lg);
  }
  
  .form-row {
    gap: var(--spacing-md);
  }
  
  .form-group {
    min-width: 100%;
  }
}

@media (max-width: 480px) {
  .support-options,
  .service-status,
  .faq,
  .contact-form {
    padding: var(--spacing-xl) 0;
  }
  
  .option-card,
  .status-container,
  .contact-form .form {
    padding: var(--spacing-lg);
  }
  
  .faq-question {
    padding: var(--spacing-md);
  }
  
  .faq-answer {
    padding: 0 var(--spacing-md) var(--spacing-md);
  }
}

/* =====================================================
   BOTÕES COM FONTE MAIS FORTE (AJUSTE ESPECÍFICO)
   ===================================================== */
.support-options .btn,
.option-card .btn,
.category-btn,
.contact-form .btn,
.faq-question h3 {
  font-weight: 500; /* Aumenta o peso da fonte */
}

/* Estilo específico para botões de ação rápida */
.btn-primary,
.btn-outline {
  font-family: 'Montserrat', sans-serif;
  font-weight: 500 !important; /* Força o peso da fonte */
  letter-spacing: 0.3px;
}

/* Ajuste para o botão de chat */
.chat-toggle-btn {
  font-weight: 500;
}